In 99% of cases, your data won't be affected. I cannot, however, guarantee that the data will remain intact 100% of the time due to unforeseen circumstances.

Therefore, it is recommended that you backup your data.

In order to test the device, I will need your password to access applications such as the dialer, camera, and settings. You can rest assured that we will not access any of your sensitive, private, or confidential apps. 

Please note that I may also insert my own SIM card to test calling functionality.

Yes. Your password will be required for testing purposes only. If you are uncomfortable with that, let the staff know ahead of time. The repair process will take slightly longer due to the fact that you will need to unlock the device in-store to conduct testing.

No. Due to the broken IP68 seal after repairs and/or replacements, the device will no longer be water resistant.

IP69 water resistance seals are conducted in factory conditions with specialized machines. Despite being serviced by an Authorized Service Center, the device will no longer be water resistant (IP68 certified).

After your repairs, I do not recommend exposing the device to rain or water bodies - such as swimming pools. Water-damaged devices are not covered by Mister Mobile's warranty.

All of my prices are net, without any additional or hidden fees. In case additional repair services are necessary, my sales team will notify you beforehand and provide you with a quote.

My Grade A repair parts are similar to the original parts - and they work just as well. Due to copyright concerns, I do not advertise my parts as "Original".

However, as of September 2021 I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to certain genuine/ original parts.

Unfortunately, you won't be able to witness the device being repaired in person. My technicians will be working in a separate room to complete the repair. 

Your device will be shut down during the process and you can rest assured that it will be handled with care. In no case will my technician have access to your sensitive data.

To test the device, they will only access apps such as the dialer, camera, and settings.

I accept Cash, PayNow, and PayLah (Preferred payment methods – No handling fee and transaction limit).

Domestic Cards (Visa,Mastercard and Amex) - 2.5%, regardless of the transaction amount.

International Cards (Visa,Mastercard and Amex) - 3.5%, regardless of the transaction amount.

For GrabPay, ShopeePay, and ShopBack, there will be a handling fee of 2.5% for transactions that exceed $1,000.

For PayLater by Grab, Atome and SPayLater, there will be a handling fee of 5.5%, regardless of the transaction amount.

I also accept Capital Voucher (only applicable for Bukit Panjang branch) and Frasers Voucher (only applicable for Tampines branch).

Other than that, my advertised prices are 100% transparent with no hidden fees or GST.

About 10 to 15 minutes.

Yes. If you need to reschedule, please contact me and I will assist you. 

Payment will be done after the repair.

Yes, do let me know and I will inform my sales team.

Yes. It's simple, just inform the person to give me the recorded phone number you provided at the time of service, and I'll be able to find your records.

Yes, my quoted prices are inclusive of installation. The price will remain the same even if you purchase the parts and install them yourself.

You will not be covered under my warranty policy if you purchase the parts for self-installation. This is because inexperienced installers are more likely to damage the parts.

To begin with, I purchase my parts directly from manufacturers, bypassing Singapore's local wholesalers. 

In addition, I employ technicians who are highly experienced. As a result, there will be less wastage and more productivity.

Due to these advantages, I am able to maintain my competitive prices and bring extra savings to my customers.

No. In the event that you cancel the repair, there is no payment required. However, it is important to note that cancellations are not allowed once work has begun by my technicians.

No. Third-party repairs carried out outside of the respective manufacturer's service centers will void the warranty of the device.

As of September 2021, I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to original Apple genuine parts.

While I do carry some ready-stocks, certain parts can be pre-ordered for you.For other brands besides Apple, I do not have such exclusivity. Hence I am unable to advertise those parts as original.

Depending on the complexity of the repair, it can take 45 minutes to 2 hours to complete.

In addition, it takes about 15 minutes to check the repair before and after it is completed.

For simple repairs it will take about 45mins to complete, for more complex repairs it will take longer. Please clarify with me if you are unsure.

No, your data will not be erased during the repair process. In 99% of cases, there will be no data loss.

However, the data won't necessarily remain intact 100% of the time, as unforeseen events may arise. As part of the testing process, I also require your passcode.

I have seven stores in Singapore - City Plaza, Woodlands, Jurong, Hougang, Chinatown, Potong Pasir, and Yishun. You can find my locations' addresses here or in the footer.

My stores are open every day from 11am to 9pm, including weekends and public holidays.

The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.

My last timeslot for repair is 7 or 8 pm, depending on the duration of the advertised repair time. If you arrive after the last timeslot, you may need to wait until the next day’s collection.

Yes, you can walk in to repair your device. I will not refuse walk-in requests.

However, the actual repair duration may vary from the advertised duration, depending on my technician’s workload and incoming appointments at your time of arrival.

Typically, I am busier on weekends, and also in the mornings (11 am to 1 pm), and in the evenings (6 pm to 8 pm).

Getting an appointment is not compulsory. However, I encourage you to contact my hotline before coming, to minimize misunderstandings and/or wasted trips. Some of the common reasons are:

• Spare parts may be out of stock at your preferred outlet.
• Some complicated repairs can only be carried out at certain outlets (due to availability of equipment, expertise, space constraints).
• My Technicians can prepare prior to your arrival.
• Your preferred outlet may be fully booked. I can divert you to another branch, or schedule for another day to allow my technicians to have sufficient time to fix your phone.

If you need an urgent repair,  simply WhatsApp or call me when you are on the way. At least I can do some quick checks on my end!

But if you are 10 minutes away from my store, I suggest you simply walk in instead, as you would have reached my store by the time the call ends.

My appointment booking system can create appointments with important details, requests, and notes.

My branch team can then retrieve the appointment details when you arrive in my store. This system helps to improve our internal communication, which creates a seamless experience for you.

My ISO-certified technicians will come to your preferred location for repairs. Book via my repair page or contact me on WhatsApp – I’ll be here to assist!

You can book an appointment through my hotline on WhatsApp, or self-book using my website product pages. 

How to self-book an appointment:

1. Find the repair you need. Or any similar product if you are unsure.
2. Select “Fix device now”
3. Enter the promo code found at the check-out page for $3 off. Only orders that are made through my website check-out system can enjoy the discount.
4. Enter in the order notes what you wish to tell me (unsure of what you need, etc).
5. Wait for my WhatsApp message (I strive to respond within 30 minutes).
6. Drop by to get your phone fixed at the time slot you have chosen. Pay after I have fixed your phone.