Mister Mobile Privacy Policy

At Mister Mobile, I prioritize the protection of your personal information. This Privacy Policy outlines how I collect, use, and safeguard your data when you engage in repair services, trade-ins, or purchase phones from me. By availing these services or making a purchase, you agree to the terms stated below.

I may collect personal information you voluntarily provide, such as your name, phone number, email address, postal address, and other contact details. This information is necessary to process your repair requests, facilitate trade-ins, and fulfill phone purchases.
I may use your personal information to process and complete repair services, including contacting you for updates and providing after-sales support.
I may use your personal information to facilitate trade-ins, including verifying device details, performing diagnostics, and processing the trade-in transaction.
I may use your personal information to fulfill phone purchases, including processing orders, arranging delivery, and providing customer support.
I may use your personal information to communicate with you regarding your repair, trade-in, or purchase, including order confirmations, shipment notifications, and updates.
I implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. I employ strict internal policies and restrict access to your data to authorized personnel only.
For repair function-testing purposes, I may request your password or device unlock, solely for accessing the dialer, camera, and settings. We do not access sensitive apps or private information. Any breach of this protocol by my employees is strictly prohibited under the Personal Data Protection Act (PDPA).
While providing passcodes is optional, incomplete function-testing may result in delays and a limited warranty for replaced parts. Rest assured, all contact information shared with me is safeguarded, accessible only to authorized personnel, and never shared with unauthorized entities.
For phone trade-ins under the Secondhand Dealers Good Act by the Singapore Police Force, I collect data via NRIC.
In order to provide efficient and reliable services, I may engage trusted third-party service providers. These providers are bound by confidentiality obligations and assist me in areas such as payment processing, logistics, and technical support. Your personal information is shared with them only to the extent necessary to fulfill the services you requested.
I may use your contact information to send you marketing emails. You have the option to unsubscribe from these communications at any time.
I may utilize your personal information to contact you for after-sales service and send marketing emails, as agreed upon. I strictly adhere to PDPA guidelines and prioritize the protection of your information.
I may periodically update this Privacy Policy without prior notification. Your continued use of my website after the revised policy becomes effective indicates your acceptance of the changes.

It is necessary to provide your password or unlock your device, strictly for function-test purposes only. I will NOT access any of your apps that contain sensitive or private information such as messages, WhatsApp, Contact book, Photo Gallery, video etc. I will only access apps such as the dialer, camera, and settings. I may also insert my SIM card to test the calling function of the device.
Any employee found to breach such protocol is considered to have contravened with the PDPA act and will be dealt with severely.
If you are uncomfortable with providing your password, please inform my team before the repair.
While I do not compel my customers to divulge their passcodes, incomplete function-testing may result in consequences such as delayed repair time, and a limited warranty for the replaced part only.
I promise that all contact information provided to me will not be shared with any unauthorized entities.
I promise that all contact information will be safeguarded and restricted to authorized personnel only, in accordance with the PDPA act.
Collection of data via NRIC is required for phone trade-in under the Secondhand Dealers Good Act by the Singapore Police Force.
Personal information that I collect: contact information (name, phone number, email address that was provided to me by you)
How I use your personal information: to contact you for after-sales service, to send you marketing emails (which you can un-subscribe to)

If you have any questions, concerns, or requests regarding this Privacy Policy or my privacy practices, please email me at hello@mistermobile.com.sg